Zimnat Customer Service Week 2018

Zimnat Customer Service Week 2018

What is Customer Service Week?

Customer Service Week (CSW) is an international event celebrated world-wide (Zimbabwe included) every year during the first full week of October. The event is devoted to recognizing the importance of customer service and honouring people who serve and support customers with the highest degree of care and professionalism. It is also an event where corporates take the opportunity to appreciate their existing customers. This year’s theme is "Excellence Happens Here." It will run from the 2nd – 5th of October 2018.

Who celebrates Customer Service Week?

Each year, thousands of companies in Zimbabwe and around the world celebrate Customer Service Week. They represent leading financial institutions, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.

Why should you celebrate?

Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. It helps to raise companywide awareness of the importance of customer service, thank other departments for their support as well as to remind customers of our commitment to customer satisfaction.

Celebrating customer services week the Zimnat way

The Zimnat Group is driven by a vision to empower company and clients to reach their full potential and a purpose to Making Life Better for its customers.

In support of this vision and purpose, one of the key strategic thrusts for the group is Customer Experience i.e. always striving to wow the customer through delivering an exceptional customer experience.


Sales Executive Position BancAssurance Zimnat

Vacancy - Bancassurance Sales Executive

Zimnat Life Assurance is looking to fill in the position of Bancassurance Sales Executive in Chiredzi. The main roles and responsibilities will include:

  1. Solicits new business, cross-sells and up-sells Life and Short term products to the bank's customer base
  2. Establishes, maintains and grows relationships with bank partner
  3. Establishes, maintains and grows relationships with prospective and existing clientele
  4. Performs customer service and business conservation activities
  5. Handles activity reporting, planning and administration
  6. Conducts market analysis activities, which include activities such as branch/client profiling and survey on competitor products
  7. Attends weekly meeting with Business Managers and Regional Manager and branch monthly meetings for production updates and marketing campaigns
  8. Perform other tasks as may be required by immediate superior


Preferred educational; experience; skills and competencies:

  • Candidate must possess at least a Diploma in Insurance/Marketing, Bachelor's Degree an added advantage
  • At least 1 year(s) of working experience, preferably in Insurance and/or Banking sales-oriented industry
  • Excellent communication and interaction skills; one who can easily interact with Branch Staff
  • Relationship builder both with colleagues and customers; team-oriented
  • Positive attitude and actively contributes to achieving team results.
  • Must be results driven and goal oriented.


Interested candidates, please send application letters together with detailed CV's, clearly stating position applied for in the subject field not later than February 15; 2019 to: individuallifevacancies@gmail.com


Zimnat old age black couple

Plan To Enjoy Your Old Age

Retirement Planning Helps Ensure Old Age Is Enjoyed, Not Endured

Most people see life insurance primarily as a way to protect families in the event of the early loss of a bread winner during his or her working years. However, it can be so much more than that if incorporated in a retirement plan.

Remember it is possible not only to die younger but to live longer than you expect, perhaps for long after you retire. You may face more financial obstacles in the future, when you are no longer working, than in the past.

The Zimnat Personal Pension Plan offers a flexible financial solution that is intended to ensure people are able to enjoy their retirement years as opposed to enduring old age.

Retirement is the ideal time to check off the items on your bucket list, as most people are not able to fulfil their dreams during their working years due to the shortage of time and the many responsibilities they have. After retirement there is plenty of time to freely explore many places and experiences, without the tensions of the workplace.


The Zimnat Personal Pension Plan is there to help people make savings for their retirement with built-in flexibility. It offers a liveable income after retirement as well as a guaranteed Death Benefit. The retirement proceeds are exempt from estate duty and protected from creditors or bankruptcy.

If your family is dependent on you then your retirement will affect them. It can affect them positively if you have a sufficient package to enable you to fulfil their wishes. Proceeds from a retirement plan have no territorial limits, meaning that you can afford to retire anywhere in the world and still receive your retirement income.

Most importantly retirement planning is a structured and disciplined way of saving and the beneficiaries are protected by law (SI 323). Members of group pension funds who want to improve their retirement income/packages can do so through the Zimnat Personal Pension Plan.

The way the Zimnat Personal Pension Plan works is simple. Members of the Personal Pension Plan fund make contributions to the fund. These contributions may be recurring, ad-hoc or a lump sum. Contributions are treated as personal and grow from interest declared monthly on the fund, which is market linked.  Members have access to their retirement income on or after age 55.

Early retirement due to ill health is available after two years. Beneficiaries have access to funds on the death of the member.

When can we sign up?

It’s never too early to prepare for retirement. Members can sign up for the plan from as early as 18 years of age and as late as 65. It is important to note that a retirement plan is a tax-deferred vehicle, which means the money set aside for retirement grows without accruing tax liabilities.

Every person wants to live an independent life even after retirement. It is important to keep your retirement planning on your priority list so that your dependent family does not suffer after your retirement.

The Zimnat Personal Pension Plan takes care of your financial needs after retirement. From as little as $25 per month one can provide the financial security that gives the principle member and his or her family deserved peace of mind. Zimnat is all about making your life better.

For more details send an email to customercare@zimnat.co.zw or call us on 024-2707582/3/5/6

Written by Patience Mustvanga

Zimnat black man and woman

Asset Management Holds Key To Long-Term Financial Planning

In an effort to make life better, the Zimnat Group offers services essential for prudent wealth management, from insuring wealth to providing short-term financing solutions and long-term financial planning.

This article seeks to explore the aspect of long-term financial planning. It demystifies the term “Asset Management”, as well as who needs it and why.

The asset manager’s goal is to protect and grow the client’s wealth through investment vehicles in equities, fixed income securities, property and other structured investments. The mysterious science behind it is simply in-depth analysis of economic and political information that allows for efficient allocation of capital.

Who does this initiative Benefit?

Pension funds and corporates are usually more familiar with the need for long-term financial planning than most individuals.

Pensioners should be able to comfortably live off the income from their annuity for the rest of their life, if they've put enough money into it.

Providing this level of financial security for ordinary people is a pension fund's primary aim. In the current climate, this is a serious investment challenge.

For corporates, capital accumulation is important for business expansion. It is required to support the process of establishing new subsidiaries and building them into successful entities that can provide them with a strong return on their investment.

Services On Offer

Zimnat Asset Management provides discretionary and non-discretionary investment management and advisory services to pension funds, life assurance companies, corporate companies, high net worth individuals and families.

Each client’s investments are managed according to a specific strategy, which is extensively discussed and reviewed periodically to align the client’s portfolio with the client’s investment objectives.

Unlike the entities mentioned above, ordinary individuals are usually not inclined to think in terms of long-term financial planning. When they do, investing and savings are viewed as the same thing.

Savings are a part of income set aside in one’s bank account or under one’s pillow or as part of a savings club scheme to spend at a future date.

Investments are savings that generate returns through dividends, interest, rentals and other income-earning schemes.

Investments, when managed correctly, increase in value over time, allowing one to sell at a profit. Individual investment provides a means of attaining financial security and independence. It allows one to build wealth faster and therefore attain goals such as buying a home, saving for retirement or starting a business.

Ordinary individuals may be hesitant to invest because investment tends to be seen as requiring large sums of money.

How Do Unit Trusts Work?

Unit trusts are ideal for small investors. They are investment vehicles that pool investors’ money in a single fund, which is managed by a fund manager. It does not matter how much the individual investor contributes to the fund. It can be as little as $150. Zimnat Asset Management operates several unit trust funds that offer exposure to money market instruments, quoted equities and bonds.

Management of risk is an important factor in long-term financial planning. It not only considers economic fundamentals but the political environment, international relations, the corporate governance practices of listed companies and changes in investment regulations, as well as the social responsibility of the individual or corporation with the wealth.

Zimnat Asset Management continually assesses client portfolios to ensure they are structured according to the underlying risk appetite of each client, with the ultimate objective of hedging against potential capital loss.

In a nutshell, whether you are an individual or corporation, an asset manager will aid you in your long-term financial goals. Zimnat Asset Management provides innovative investment solutions aimed at meeting the wide-ranging requirements of its clients.

For more details send an email to customercare@zimnat.co.zw or call us on (242) 707 582/3/5/6

Website: www.zimnat.co.zw

Zimnat Billboard Campaign

Zimnat Launches Innovative Billboard Campaign

Zimnat has launched an innovative advertising campaign to let people know some of the ways in which it can make their life better, through the customer friendly insurance and finance services it offers.

Billboards have now been added to the campaign, which has already been promoted through television and the print media. The emphasis is on how Zimnat “makes life better” in different ways. Journalists were taken today to see some of them in Harare.

Some executions speak to the ease and speed with which insurance claims are lodged and processed as well as how Zimnat can help one recover should an unfortunate event befall one.

However, there is also a corporate social responsibility element to one of its billboards along Borrowdale Road, which shows the chalk outline of a body and, using texting shorthand, carries the warning message “pll ovr, dnt txt n drv”.

The other billboards use similarly dramatic executions. Two of the billboards, one by Coke Corner and another on Robert Mugabe Road, have a large head and shoulders image emerging from the billboard of a man who looks frustrated and as if he is about to blow his top. The billboard message reads: “We pay claims quickly to save you the stress.” This billboard is certain to grab the attention of those who pass by it.

Another billboard, at the intersection of Lomagundi Road and Sam Nujoma Street, shows a man who looks worried and seems to be pulling out the billboard in frustration over the claim forms he has to fill in. The corner of the billboard has been physically pulled off. The message reads: “Is this what your claims process looks like? Rather insure with us.”

Perhaps the most dramatic is a billboard on Julius Nyerere Way at Joina City, which has an actual car incorporated in it. “Don’t get stuck. Let us make your life better,” the billboard reads.

Zimnat provides wealth creation, income protection and risk management solutions through its four business units. These are General Insurance, Life Assurance, Asset Management and Microfinance.

The company offers businesses and individuals a variety of products to give them peace of mind. These include motor insurance, home insurance, life assurance, travel insurance, funeral cover, health and accident insurance, pension schemes, unit trusts and private wealth management.

Zimnat is associated with Sanlam, one of the largest financial services groups in South Africa and the biggest non-banking financial services group in Africa.

Our aim is to make life better for others. This advertising campaign is intended to increase awareness of the many ways in which we can do this,” commented Zimnat Group Marketing Executive Angela Mpala.

GMB Explosion Victims Zimnat

Zimnat Assists GMB Explosion Victims

Representatives of the Zimnat Group last week visited survivors of the explosion at the Grain Marketing Board’s Lion’s Den depot and relatives of those who lost their lives in the explosion. They donated, on Zimnat’s behalf, $500 to each family.

At least four GMB employees lost their lives in the explosion, while three were seriously injured.

The total amount donated by Zimnat to the affected families was $3 000. The group also gave them Zimnat branded T-shirts.

Zimnat national sales manager Nunurai Mataringe, who led the delegation that visited the bereaved families and survivors, said the GMB is a client of Zimnat’s General Insurance Division, which provides short‑term insurance.

Although Zimnat only provides the GMB with short-term insurance, the Group as a whole felt moved to do something to assist those affected by the blast,” he said

This was a tragic event affecting one of our clients and its employees. We wanted to do something to assist the bereaved and injured, even though they were not covered by our life or funeral policies.

This sad event does, of course, bring home the importance of having life and funeral insurance. Our insurance policies are intended to make life better for those covered by them. However, our wish to make life better is not limited to the insurance, asset management and microfinance services we provide.

That is why we felt inspired to visit and make donations to those affected by the GMB blast. It was so unexpected and so devastating that it is difficult to imagine its effect on those so suddenly bereaved and injured. Our hearts go out to them,” he said.

While nothing can take away the pain of the loss they experienced, we hope that our donation will assist them, if only in a small way, in coping with the financial burdens they are faced with as a result of this blast.


Property Damage Cover Zimnat

Your Business Needs Cover

Zimnat in its effort to make life better will today explore exposures that may threaten the profitability and survival of a business and the respective insurance covers to ensure that business is protected at all times. It’s written with the small to medium enterprises that are sustaining the majority of the Zimbabwean economy in mind.

The most common causes of loss to business are amongst fire, lightning, explosions, storms, flooding, impact by vehicles or animals, bursting of pipes amongst others. Regardless of the industry in which a business operates, it’s bound to own some assets. These could be buildings, fittings or equipment used in the days to day running of a business. All assets could be subject to damage by the said causes. It’s wise to ensure that you are covered.

Should any of these perils befall a business on a large enough scale, it is likely that operations are going to be affected. Imagine a fire at a restaurant, it may cause the premises to be closed for the time until the damage is restored, starving the business of income. The business may decide to operate from another premise, at a higher cost. All the while still incurring fixed costs. Even after the premises are restored, It may take time until the business regains its market share. Business interruption cover exists to cover all these eventualities. The insurer will pay an amount equivalent to the gross profit the business would have earned had the disaster not occurred. It will also cover additional costs incurred because of the disaster, like getting a new premise, hiring more staff or getting current staff to work overtime.

Imagine what could happen if you lost a record of what customers who owe you money. It would be as good all the money that customers owe has been lost. Not with accounts receivable cover offered by Zimnat. Accounts receivable insurance provides protection for a variety of situations involving a company's accounts receivable records. First, it will cover a firm for sums that can't be collected from customers due to records being damaged or destroyed by a covered peril.

The coverage also provides reimbursement for collection costs in excess of your normal collection costs. Most businesses incur regular costs for collecting money owed by customers, such as a book keeper spending a few hours each month reminding customers that payments are due. Accounts receivable insurance covers expenses over and above these normal costs, which come as a direct result of a loss. One example of such a cost is the hiring a temporary worker to assist with collection activities. Accounts receivable insurance will also cover the costs of re-establishing your accounts receivable records, such as the costs of hiring an IT consultant that specializes in data loss recovery. Theft insurance covers break in and theft. If will covers property damage resultant from the theft and the loss of stolen items.

Any business with revenue will at some point have cash on their premises. In business, handling money, be it at the premises during working hours, in a safe outside working hours, in transit to the bank or other branches of the business or at directors’ residence can cause some anxiety. Zimnat General Insurance can help you successfully overcome these situations and put you firmly in control of your business. With Zimnat’s Money Policy, you can safeguard your Money no matter where it is.

Replacing commercial glass in a building can be very costly. Structural glass commercial buildings, retail establishments, showrooms, shopping complexes, restaurants and hotels often all have very large glass exposures that can cost thousands to replace. In addition to structural glass, Plate Glass cover protects a wide variety of exposures including Ornaments, Chandeliers, Glass counters and showcase cabinets amongst others.

When materials or stock are an essential asset to your business it is vital that they are protected during transit. A Goods in Transit Insurance policy does this, insuring you against loss, damage or theft when your goods are on the move. Whether you are a tradesman transporting expensive tools and materials from job-to-job, or a retailer that relies on distributing products via a third-party courier, Goods in Transit insurance serves to protect the long term security of your business.

Zimnat's Business All Risk covers items which belong to the policyholder and are usually worn or taken away from the business risk address. These could be phones, laptops, stethoscopes for doctors or any equipment that your business needs to carry around.

Business liability insurance protects a company and/or business owner in the event of a formal lawsuit or any third-party claim. Coverage includes any financial liability incurred in addition to expenses related to the company's legal defence. There are two main types of business liability insurance: general liability insurance and product liability insurance.

  1. General liability insurance - provides insurance coverage for lawsuits arising from injury to the public, property damage caused by an employee and injuries suffered by the negligent action of employees.
  2. Product liability insurance - for businesses that manufacture products for sale on the general market. Product liability insurance protects against lawsuits arising from injury or death caused by their products.

Employer's liability insurance protects employers from financial loss if a worker has a job-related injury or illness

Accidental death or injury of an employee in the course of employment is a peril every business owner should be wary of. If unchecked, this could rake up quite a bill for the company in medical bills and compensation to a deceased family. Employee personal accident provides cover for such situations. It provides pay-out for accidental death or injury of employees during the course of their duties.

The last cover we will consider is theft by your own employees.  Companies are exposed to significant financial losses annually, due to crime committed by employees and it is reported that Fraud is on the increase. Combined with the growth in the use of electronic data and asset transfers, the fidelity losses faced by employers are increasing substantially.  Fidelity Guarantee insurance is designed to indemnify the Insured for the loss of money or property sustained as a direct result of acts of fraud, theft or dishonesty by an employee in the course of employment.

The article has looking at common causes of loss within a business.  Zimnat will help you evaluate your heir insurance needs based on potential risks, and tailor make cover best suited to your needs.


Written by Raymond Jowa

For more details send an email to customercare@zimnat.co.zw or call us on +263 242 775 82/3/5/6

Website: www.zimnat.co.zw

Zimnat Harare Agricultural Show Award 2018

Zimnat Wins Award For First Time Exhibitor

The Zimnat Group, which exhibited this year at the Harare Agricultural Show for the first time, won the Best First Commercial Exhibit in Any Sector Award for its stand.

Its stand was judged the best from among more than 100 new entrants in this category. The entire Zimnat group, including its general insurance, life assurance and microfinance companies and the Funeral Services Group, was represented at the stand.

The stand was designed to be similar in its ambience and customer service to any Zimnat branch. Visitors to the stand were able to make general enquiries, sign up for an insurance policy or alter an existing policy, in the same way as they could at any Zimnat branch.

There were branded gifts for those who signed up for any Zimnat policy and for those who referred them to Zimnat. There were also instant pop-a-balloon prizes. There was a daily quiz at the stand, with prizes for correct answers.

Visitors to the stand also had an opportunity to discuss with Zimnat financial advisors investment options and plans for their financial future.

President Emmerson Mnangagwa presented Zimnat with a trophy and certificate at the prize giving ceremony in Glamis Arena.

“We are delighted that on the first occasion we exhibited at the Harare Agricultural Show, our stand should be judged the best first time commercial exhibit in any sector,” commented Zimnat Group Marketing Executive Angela Mpala.

She said the show provided Zimnat with an opportunity to increase awareness of the various products and services it offered.

“The interest shown in our policies and in the financial services we offer was gratifying. It enabled us to demonstrate how we can make people’s lives better,” she said.