Zimnat Launches Zimbabwe’s First Health & Claims Barometer
MEDIA RELEASE: Zimnat launches Zimbabwe’s first insurer-led Health & Claims Barometer
ISSUED BY ZIMNAT GROUP | SEPTEMBER 2026 | HARARE, ZIMBABWE
We are pleased to announce the launch of the Inaugural Zimnat LifeCheck Health & Claims Barometer, making Zimnat the first insurer in Zimbabwe to publish a dedicated Barometer based on its own claims experience.
The launch forms part of our 80th-anniversary programme and reflects the kind of organisation we are becoming: more open, more insight-led and more useful to the people we serve.
Covering April 2025 to March 2026, the inaugural Barometer analyses 1,103 paid Employee Benefits and Individual Life claims, valued at USD 3.20 million and ZWG 18.26 million. It also records 2,709 cashback benefit payments and 2,154 refunds.
But LifeCheck is not simply a report on what we paid.
It is about what the claims are telling us and what Zimbabweans can do with those lessons.
| “For 80 years, Zimnat has been present when life changed unexpectedly. LifeCheck allows us to use that experience differently: by opening the evidence, sharing what the claims have taught us and encouraging people to act before illness or loss becomes urgent.”
Workmore Chimweta – Zimnat Life Assurance Managing Director |
Health signals that demand earlier attention
The Barometer identifies cardiovascular disease, cancer and diabetes or metabolic conditions as prominent health signals within the leading condition groups highlighted in the report.
Cardiovascular disease appeared most frequently, with 310 claims and approximately USD 868,900 paid. Cancer appeared in 176 claims but carried approximately USD 915,400 in the USD portfolio. The figures demonstrate that the condition appearing most often is not always the one carrying the greatest financial severity.
Together, cardiovascular disease, cancer and diabetes or metabolic conditions accounted for 550 of the 748 claims across the five leading condition groups highlighted. The figure describes Zimnat’s insured portfolio and must not be interpreted as national disease prevalence.
We are using these findings to encourage screening, earlier professional attention, treatment continuity and stronger workplace wellness support. The campaign does not suggest that every illness is preventable or that individuals should be blamed for becoming ill.
A life is priceless. The financial gap left behind is not
The Barometer also shows that serious illness and death can create a financial shock that extends far beyond the person named on a policy.
High-value claim payments should not be read as prices placed on individual lives. No payout can replace a person. The value paid reflects the protection arranged around that person’s insured benefit, income and responsibilities.
The more important question is what may happen to a household when income or care disappears and no insurance is available. School fees, housing costs, debt, healthcare, food, transport, support for parents and business commitments do not stop simply because the person funding them is no longer able to do so.
Insurance cannot remove grief. It can help prevent grief from being followed immediately by interrupted education, the loss of a home, distress borrowing or the forced sale of productive assets.
| “A claim may sit in one name, but the responsibilities behind it are often shared by an entire family. The question every breadwinner should ask is whether the people who depend on them would inherit protection or financial pressure.”
Tatenda Marongwe- Zimnat Group Marketing Executive |
A new transparency benchmark
The LifeCheck Barometer is intended to make insurance value easier to see and understand. It shows insurance moving from promise to outcome while clearly explaining the scope and limits of the data whilst also preserving the confidentiality and anonymity of the parties involved.
As we celebrate 80 years, we believe longevity must be matched by relevance.
For us, that means becoming clearer, more transparent and more useful to our customers, families, employers and communities. We also hope LifeCheck encourages a wider culture of openness and evidence-led discussion across Zimbabwe’s insurance industry.
Download the LifeCheck Barometer by clicking here
Complete Your LifeCheck
We are encouraging Zimbabweans to take three simple steps:
Know your health
Understand when your key health checks were last completed and seek professional guidance where needed.
Know who depends on you
Identify the people and responsibilities that would be affected if your income or care stopped.
Know your protection
Understand your benefits, confirm your beneficiaries and keep important policy information accessible.
The full LifeCheck Health & Claims Barometer 2025 will be available through the Zimnat website, supported by health, financial-wellness and insurance-education content throughout the campaign.
Media Enquiries Can be directed in writing to the following contact
Zimnat Group Communications Office
Email: marketing@zimnat.co.zw
Health note: Campaign information is for general education and does not replace assessment, diagnosis or treatment by a qualified healthcare professional.
LifeCheck Health & Claims Barometer 2025 | Zimnat
Zimbabwe’s first insurer-led Health & Claims Barometer
The Zimnat LifeCheck Health & Claims Barometer 2025 is Zimbabwe’s first dedicated insurer-led Barometer based on an insurer’s own claims experience.
Covering April 2025 to March 2026, it turns a year of paid claims data into practical insight on health, household financial resilience, workplace protection and the value of understanding insurance before life becomes urgent.
What is the LifeCheck Health & Claims Barometer 2025?
The LifeCheck Health & Claims Barometer is Zimnat’s analysis of paid Employee Benefits and Individual Life claims recorded over a 12-month period.
It shows what we paid, what our claims experience revealed and what individuals, families and employers can learn from the patterns.
As we celebrate our 80th anniversary, LifeCheck reflects our commitment to becoming more open, more insight-led and more useful to the people we serve.
Zimnat General Insurance Rating Affirmed at AA+(ZW)
MEDIA RELEASE: Zimnat General Insurance Rating Affirmed at AA+(ZW), Outlook Revised to Stable
Harare, Zimbabwe — [1 July 2026] — Zimnat General Insurance is pleased to announce that GCR has affirmed its National Scale Financial Strength Rating of AA+(ZW) and revised the Outlook to Stable.
The affirmation is an important vote of confidence in the strength, discipline and stability of the business. For clients, brokers and partners, it provides added assurance that the promises made by Zimnat General Insurance are supported by a business built on sound financial foundations.
Confidence Behind the Insurance Promise
Commenting on the milestone, Hazel Nyamuba, Chief Executive Officer of Zimnat General Insurance, said:
“Insurance is a promise made before it is needed. This rating gives our clients, brokers and stakeholders added confidence that there is real strength behind that promise. It is also a proud reflection of the discipline, consistency and care our teams bring to the work they do every day.”
The revised Stable Outlook reinforces confidence in Zimnat General Insurance’s ability to continue supporting customers, strengthening broker partnerships and delivering dependable insurance solutions for individuals and businesses.
“This milestone belongs to everyone who continues to build trust in our business our employees, brokers, clients and partners,” Mrs Nyamuba added. “We remain committed to earning that trust through strong service, responsible underwriting and a continued focus on helping our customers protect what matters.”
ENDS
For media enquiries, contact:
Tatenda Marongwe
Group Marketing and PR Executive
Zimnat Group
marongwet@zimnat.co.zw
Change in Shareholding At Masawara Investments Mauritius Limited
Masawara Investments Mauritius Limited (“MIML”) today announced a change in its shareholding structure following the completion of a strategic equity transaction.
Sanlam Allianz Africa Proprietary Limited (“SanlamAllianz”) has divested its 40% shareholding in MIML. The shares have been acquired by Raindere Investments (Proprietary) Limited (“Raindere”), which now holds a 40% equity interest in MIML. The majority shareholder, Masawara Holdings Mauritius Limited (MHML), retains its shareholding and continues in its leadership and governance role.
SanlamAllianz commented on the development:
“We have a strong relationship with Masawara and have always been very positive about the quality of management in the Group. Following the launch of the SanlamAllianz Joint Venture, we have decided to pave the way for Masawara to introduce new shareholders, while we focus on our other markets.”
This transaction forms part of MIML’s long-term strategy to strengthen its capital base, broaden its partnerships, and position the Group for its next phase of growth across its core markets.
Continuity and Stability
- No operational changes will occur as a result of the transaction.
- The Group’s leadership, management teams, and governance structures remain unchanged.
- MIML continues to execute its strategy and commitments across all subsidiaries and investments.
Strengthening the Group’s Strategic Position
The addition of Raindere as a shareholder brings:
- Enhanced capacity for future investment;
- Increased access to sector expertise and regional networks; and
- Added depth to the Group’s long-term strategic initiatives.
Raindere Chairperson Chengetai Chikwanha added:
“We are proud to join Masawara at this pivotal moment. Successful investments are anchored in innovation, foster inclusion, and deliver customer-centric financial solutions powered by technology.”
These added capabilities will support MIML’s ambition to drive sustainable growth, deliver value to stakeholders, and strengthen the performance of the businesses within the Group.
Appreciation to SanlamAllianz
MIML extends its appreciation to SanlamAllianz for its contributions during its tenure as a shareholder and for its partnership in supporting the Group’s development to date.
Masawara also expressed its gratitude, with Group CEO Shingai Mutasa stating:
“This strategic realignment positions Masawara to take its portfolio to the next level. We are excited to partner with Raindere, whose vision aligns with our ambition to create enduring value for Africa.”
Looking Ahead
The Board and majority shareholder MHML welcome Raindere to the MIML shareholder base and look forward to collaborating in pursuit of the Group’s strategic priorities.
For further information, please contact: batsirai@masawara.com
Our Promise Under IPEC’s New Market Conduct Framework
When you choose an insurer, you want straight answers, fair treatment, and peace of mind. That’s exactly what Zimbabwe’s Insurance and Pensions Commission (IPEC) aims to deliver through its new Market Conduct Framework—and what you can expect every time you work with Zimnat.
1. Fair Treatment From Quote to Claim
The Framework puts customer fairness first. Whether you’re getting a life policy, motor cover, or funeral plan, you’ll receive service that puts your interests ahead of ours—no fine-print surprises.
2. Plain-Language Insurance Advice
Searches like “easy-to-understand insurance in Zimbabwe” lead to us for a reason. We explain premiums, benefits, and exclusions in clear, everyday language, so you know exactly what you’re buying.
3. Fast, Transparent Claims
Typing “quick insurance claims Zimbabwe”? You’ll find that the Framework demands—and we deliver—speedy, transparent claims handling. We tell you what documents we need, how long it will take, and keep you updated at every step.
4. Hassle-Free Feedback Channels
Need to ask a question or lodge a complaint? Call us toll-free on 321, WhatsApp: 0772175991, email: customercare@zimnat.co.zw, or our self-service portal—whichever suits you. The Framework requires easy access to redress, and we make sure you get it.
5. Rock-Solid Data Security
“Is Zimnat secure?” Absolutely. Your personal information is protected by industry-grade encryption and strict internal controls, fully aligned with the Framework’s privacy and cybersecurity rules.
6. Insurance Education & Tools
From premium calculators to explainer videos, we provide free resources that help you make informed insurance decisions—boosting your financial confidence and protecting what matters most.
Why This Matters
The IPEC Market Conduct Framework sets the bar for trustworthy, customer-centric insurance in Zimbabwe. Download the full document below and use it as your checklist. If your experience ever falls short, let us know—your feedback keeps us improving.
Download: Market Conduct Framework for Insurance and Pensions Industry
#EmpoweringProsperity
Zimnat Microfinance Launches Invoice Discounting Facility to Unlock SME Growth
Zimnat Unveils Invoice Discounting Facility at ZITF 2025 to Empower SMEs
Date: 23 April 2025
Location: Bulawayo, Zimbabwe
Zimnat Microfinance has unveiled a new Invoice Discounting Facility, launched on the sidelines of the 2025 Zimbabwe International Trade Fair (ZITF), to support small and medium-sized enterprises (SMEs) struggling with cash flow challenges caused by delayed invoice payments.
The facility enables eligible SMEs to access up to 80% of the value of approved but unpaid invoices, allowing them to cover operating costs, pay employees, and continue fulfilling contracts — without waiting weeks or months for payments to come through.
“SMEs are central to our economy’s industrialisation journey,” said Lloyd Borerwe, Managing Director of Zimnat Microfinance. “We’ve listened to business owners who shared how difficult it is to keep operations running smoothly while waiting for invoices to be settled. Through this facility, we aim to reduce the financial pressure caused by payment delays and enable businesses to grow and fulfil new orders. This is one of the ways we are living out our brand promise of Empowering Prosperity.”
The Invoice Discounting Facility is ideal for:
- Businesses with approved but unpaid invoices
- Contractors supplying private sector clients
- Retailers and traders selling goods on credit
- Entrepreneurs without access to collateral-backed loans
What sets this solution apart is its responsiveness to real business needs.
“In developing this product, we listened to the everyday challenges faced by SMEs — especially around cash flow gaps,” said Tatenda Marongwe, Group Marketing Executive for Zimnat. “The insight was clear: many businesses had work, had clients, but didn’t have the liquidity to keep going while waiting for payments. We turned that insight into a product that responds with flexibility, speed, and practical support.”
This new facility expands Zimnat Microfinance’s growing portfolio of SME-focused financial solutions and reinforces the company’s commitment to building a more inclusive and resilient economy.
As Zimbabwe works towards a more integrated and industrialised future, Zimnat remains committed to delivering innovative financial solutions that remove barriers and empower entrepreneurs to thrive
Zimnat Financial Services (Private) Limited trading as Zimnat Microfinance is registered and regulated by the Reserve Bank of Zimbabwe in terms of the Microfinance Act 24:30. Incorporated in 2011, Zimnat Microfinance seeks to provide financial solutions to the informal and financially excluded Zimbabwean populace. It is part of the Zimnat Group a diversified financial services group with interests in General Insurance, Life Assurance, Microfinance and Asset Management. It is a member of Masawara Holdings and associated with the Sanlam Group, the largest non-banking financial services group on the African continent.
For more details, visit our Microfinance section at Zimnat Microfinance website, contact your nearest Zimnat branch on 321 today or download the product flier here: Invoice Discounting Flier (1452 downloads)
Zimnat Agent Awards: Recognizing Game-Changers in Financial Inclusion
Zimnat Agent Awards: Recognizing Game-Changers in Financial Inclusion
HARARE, ZIMBABWE – At Zimnat, empowering the success of African aspirations is more than a vision—it’s our commitment. This commitment came to life on Friday as we celebrated our top-performing agents at the prestigious Zimnat Agent Awards, held at Cresta Lodge Msasa under the theme “Celebrating African Prosperity.”
This remarkable gathering brought together Zimnat leadership, representatives from Masawara Holdings, and our dedicated agency force across Life Assurance, General Insurance, and Microfinance. The event recognized the outstanding efforts of our agents, who play a pivotal role in delivering reliable and innovative financial solutions that drive Zimbabwe’s and Africa’s growth.
Empowering Agents to Drive Prosperity
Our Group CEO, Mr. Tinashe Muyambo, delivered a powerful message of appreciation, reinforcing our dedication to supporting agents with the resources they need to thrive.
“Our agents are at the heart of Zimnat’s success. Their innovation, resilience, and unwavering dedication continue to shape the future of financial services. That’s why we are investing in their growth—through mobility support, enhanced connectivity, and cutting-edge resources—so they can continue making a difference in the lives of our customers.”
These investments include vehicle provision, laptop distribution, and advanced digital tools—all designed to strengthen our agents’ ability to serve clients efficiently.
A Future Built on Financial Inclusion
The "Celebrating African Prosperity" theme reflects our unwavering focus on financial inclusion and empowerment. Our agents are more than financial service providers—they are trusted advisors, simplifying complex financial products and making them accessible to all. By equipping individuals with the tools to build their dreams, we are actively shaping Zimbabwe’s and Africa’s economic landscape.
Mr. Muyambo summed up the event’s significance:
“Our agents are not just selling financial products; they are enabling dreams. With our continued investment in their success, we are ensuring that prosperity is not just a goal, but a shared reality across communities.”
Zimnat: Your Partner in Prosperity
As we continue our journey to become the most empowering partner for African dreams and aspirations, we remain committed to our agents—the key link between Zimnat and the communities we serve. By providing them with innovative solutions, we reaffirm our promise to drive financial confidence, inclusion, and long-term prosperity for all.
About Zimnat
Zimnat Group is a diversified financial services provider offering General Insurance, Life Assurance, Microfinance, and Asset Management solutions. As a member of Masawara Holdings and an affiliate of SanlamAllianz, the largest non-banking financial services group in Africa, we are committed to empowering prosperity through innovative financial solutions.
🔗 Learn more at www.zimnat.co.zw
📲 Follow us on social media for updates and insights.
Media Contact:
📧 Tatenda Marongwe | Group Marketing Executive
Email: marongwet@zimnat.co.zw | marketing@zimnat.co.zw
📞 Tel: 0782 703 629
Celebrating Love and Home Protection this Valentine’s Season!
Harare, Zimbabwe – [Tuesday, 18 February 2025] –This Valentine’s season, we at Zimnat General Insurance set out to create a truly unforgettable experience, blending creativity with a powerful message about securing what matters most—your home.
At the busy intersection of Rekayi Tangwena and Bulawayo Road, we transformed an ordinary house into a giant, gift-wrapped spectacle, symbolizing the ultimate expression of love and security. On Monday, 17 February 2025, we officially unveiled this "gift" in grand style, accompanied by a captivating live saxophone performance from the renowned Denilson.
Inside the towering gift box stood a fully furnished two-bedroom house from Instant Homes, a striking representation of the value of affordable and reliable home insurance. Our campaign was designed to spark conversations about home protection in a way that resonates with every Zimbabwean.
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“This initiative was about more than just marketing—it was about engaging with our customers in a meaningful way,” said Mrs. Betty Chiware-Togarasei, CEO of Zimnat General Insurance. “A home is one of life’s most precious investments, and just like a gift, it deserves to be protected.”
Our bold activation quickly became the talk of Harare, drawing attention both on the ground and online. Social media was abuzz with reactions, as people shared their excitement and curiosity about the giant wrapped house. The overwhelming response reinforced our belief that insurance isn’t just about policies—it’s about peace of mind, security, and, ultimately, love.
At Zimnat, we don’t just provide insurance—we create moments that matter. This Valentine’s Day, we celebrated love, security, and the joy of homeownership in a way that left a lasting impression.
Stay connected for more innovative initiatives as we continue to lead the way in customer-focused solutions.
Your Home Deserves the Best Protection.
Zimnat General Insurance Donates to Manicaland Bus Disaster Victims and Supports School Rebuild
Zimnat General Insurance Donates to Manicaland Bus Disaster Victims and Supports School Rebuild
In a gesture of solidarity, Zimnat General Insurance donated food hampers to the families of the eight victims who died in the Manicaland bus disaster on June 16, 2024. The Anglican Diocese of Manicaland will distribute the hampers.
The donation ceremony coincided with the handover of a refurbished classroom block to St. Francis Pimai Primary School, which was damaged by Cyclone Idai in March 2024.
"At Zimnat, we believe in the power of community and standing together during challenging times," said Isaac Zinhanga, Zimnat's Business Development Executive. "Our hearts go out to the families affected by the bus disaster, and we hope our gesture provides some comfort and relief."
The event highlighted Zimnat's commitment to community support and development in Zimbabwe.
"Zimnat's support is more than just a donation; it's a demonstration of solidarity and compassion," said Reverend Samutereko, Secretary of the Anglican Diocese of Manicaland. "We are thankful for their assistance. Acts of kindness like these help us heal and rebuild as a community."
Zimnat General Insurance's efforts in Manicaland reflect their broader mission to uplift communities across Zimbabwe. Their involvement exemplifies their holistic approach to corporate social investment.
About Zimnat General Insurance
Zimnat General Insurance is a member of the Zimnat Group, a diversified financial services group with interests in general insurance, life assurance, microfinance, and asset management. It is a member of Masawara Holdings and associated with SanlamAllianz group, the largest non-banking financial services organisation on the African continent.
"Empowering Prosperity" is at the core of everything Zimnat General Insurance does. They are dedicated to partnering with individuals, families, and communities to build a brighter and more secure future.
Zimnat General Insurance Supports Honde Valley School Recovery after Tropical Cyclone
FOR IMMEDIATE RELEASE
Honde Valley, Zimbabwe – Zimnat General Insurance is proud to announce the successful restoration of St. Francis Pimai Primary School in the Eastern Highlands, following the devastation caused by the recent cyclone. The school, insured with Zimnat General Insurance, received a swift and comprehensive payout for property damages, allowing them to rebuild classrooms and staff quarters with minimal disruption to their academic calendar.
This event exemplifies Zimnat General Insurance's unwavering commitment to our purpose: Empowering Prosperity. By providing schools like St. Francis Pimai with access to comprehensive property insurance solutions, Zimnat General Insurance is ensuring the stability and continuity of education, a cornerstone of a thriving community.
"We are delighted to see St. Francis Pimai Primary School back on its feet and providing a safe learning environment for its students," said Mr Isaac Zinhanga, Business Development Executive for Zimnat General Insurance. "Their proactive approach to risk management, coupled with our prompt claims settlement process, demonstrates the true power of partnership in building resilience."
The foresight of the St. Francis Pimai Primary School Development Committee (SDC) and the Anglican Diocese of Manicaland in securing property insurance serves as a powerful testament to the importance of financial literacy at the community level. By prioritizing risk preparedness, the SDC ensured a swift recovery for the school and minimized the impact of the cyclone on the education of its students.
St Francis is a primary school located in Honde Valley that is under the administration of the Anglican Diocese of Manicaland. With over 1000 pupils currently enrolled, the school caters for the great community of Pimai and Ruda areas.
In addition to the financial settlement for property damages, Zimnat General Insurance also donated books to the school pupils, recognizing that some of their stationery was also destroyed by the storm. At Zimnat General Insurance, we understand the critical role that schools play in fostering a brighter future for our communities. That's why we offer a comprehensive suite of insurance solutions designed to protect educational institutions from unforeseen events.
Don't let a disaster disrupt your school's progress. Contact Zimnat General Insurance today to explore our tailored property insurance solutions and empower the prosperity of your educational institution. Together, let's build a more resilient future for Zimbabwe's education sector.
About Zimnat General Insurance
Zimnat General Insurance is a member of the Zimnat Group a diversified financial services group with interests in General Insurance, Life Assurance, Microfinance and Asset Management. It is a member of Masawara Holdings and associated with SanlamAllianz group, the largest non-banking financial services organisation on the African continent
Empowering Prosperity is at the core of everything we do. We are dedicated to partnering with individuals, families, and communities to build a brighter and more secure future.
For media enquiries contact Zimnat Group Communications Office:
email: sibandag@zimnat.co.zw