What is Customer Service Week?

Customer Service Week (CSW) is an international event celebrated world-wide (Zimbabwe included) every year during the first full week of October. The event is devoted to recognizing the importance of customer service and honouring people who serve and support customers with the highest degree of care and professionalism. It is also an event where corporates take the opportunity to appreciate their existing customers. This year’s theme is “Excellence Happens Here.” It will run from the 2nd – 5th of October 2018.

Who celebrates Customer Service Week?

Each year, thousands of companies in Zimbabwe and around the world celebrate Customer Service Week. They represent leading financial institutions, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.

Why should you celebrate?

Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. It helps to raise companywide awareness of the importance of customer service, thank other departments for their support as well as to remind customers of our commitment to customer satisfaction.

Celebrating customer services week the Zimnat way

The Zimnat Group is driven by a vision to empower company and clients to reach their full potential and a purpose to Making Life Better for its customers.

In support of this vision and purpose, one of the key strategic thrusts for the group is Customer Experience i.e. always striving to wow the customer through delivering an exceptional customer experience.