Customer Services Week

By Patience Mutsvanga

The first week of October every year marks the international world’s commemoration of the Customer Service (CS) Week.

The Customer Services Week is a campaign which is devoted to recognising the importance of customer service and honouring those who serve and support customers with the highest degree of care and professionalism.

The Zimnat Group, together with all the other organisations in Zimbabwe and abroad, commemorated Customer Service Week from the 7th -11th of October 2019 under the theme, ‘” Magic of Service”.

The theme recognized that good service is magical. It can turn an unhappy customer into a satisfied long-term customer.

This year’s celebrations were centred on harvesting referrals from colleagues and walk in clients and creating lasting memories in customer’s minds.

The official opening was done at Zimnat Head Office as Luigi, the Zimnat Mascot and the customer service team welcomed staff members and customers as they came in.

It was magical for staff members and they found it too good to believe such that they felt they had to introduce themselves to the team and clarify that they worked for Zimnat and were part of the team.

Different branches unveiled the magic in different ways as they were creating magical memories for their customers calling out clients whose birthdays fell during the week and extending some giveaways to them, serving refreshments to customers, and taking pictures.

Some branches had the privilege of hosting the Zimnat Executive team during this week.

It was a fun filled week and below are some of the highlights.