ZIMNAT WEBSITE PRIVACY NOTICE
Introduction
Welcome to Zimnat. We are committed to protecting your personal information and your right to privacy and ensuring compliance with data protection laws, including the Cyber and Data Protection Act [Chapter 12:07] (No. 5 of 2021), (the “Act”), the Cyber and Data Protection Regulations (the Regulations) and, where applicable, the General Data Protection Regulation (GDPR). This Privacy Notice (Notice) explains how we collect, use, disclose and safeguard your information when you visit our website (zimnat.co.zw), use our services or interact with us in any other way.
This Notice applies if you are a client, investor or if you have any contractual relationship with the company and it explains how we use your personal data. We respect the privacy of our clients, and we are committed to keeping your personal data secure and safe. We are a Data Controller, as defined in the Act and Regulations, and we are responsible for ensuring that we process your personal data in accordance with the law.
Types of Data We Collect
We may collect the following types of information:
Identification Data: Name, Identification Number, email address, phone number, physical address.
- Account Data: Username, password, account settings.
- Technical Data: IP address, browser type, operating system.
- Usage Data: Information on how you use our services and products.
- Marketing Data: Preferences in receiving marketing communications.
- Biometric Data: includes fingerprint recognition, facial recognition.
- Financial Data: includes income statements, tax returns and bank statements.
How We Use Your Information
We use the information that we collect for various purposes, including:
- Providing and managing our insurance services.
- Processing transactions and sending related information.
- Communicating with you about your policy, claims and other inquiries.
- Improving our website and services.
- Complying with legal obligations and protecting our rights.
- Sharing marketing materials, promotions, or offers if you sign up for our newsletters. You can opt out at any time.
Sharing Your Information
We may share your information with:
Service Providers: Third-party vendors, agents or contractors who provide services to us or on our behalf.
Affiliates: Companies related to us by common ownership or control.
Legal Authorities: When required by law or to protect our rights.
Transborder Data Transfers: Some of our service providers may be located outside Zimbabwe and your data may be transferred internationally. Transfer of data is done in compliance with the Act and the regulations.
Security of Your Information
We implement industry-standard encryption and security controls to safeguard your data. Your information is retained only for as long as necessary for legal and business purposes. These measures are to protect your personal information from unauthorised access, use or disclosure.
Retention of Personal Data
The retention period of your personal data will be determined by various considerations including:
- the purpose for which we are using it,
- legal and regulatory obligations which may set a minimum period for which we must keep your personal data.
Your Privacy Rights
- You have the following rights regarding your personal information:
- Accessing and obtaining a copy of your data.
- Requesting correction or deletion of your data.
- Objecting to or restricting the processing of your data.
- Withdrawing consent to data processing.
- You may exercise your rights by contacting us at privacy@zimnat.co.zw.
Changes to This Privacy Policy
This Notice is effective as of 1 February 2025. Any changes will be communicated via email or website notification.
Contact Us
If you have any questions or concerns about this Privacy Policy, or simply seek to enforce your rights as outlined in clause 6 above, please contact us at:
Attention: The Data Protection Officer
Email: privacy@zimnat.co.zw
Telephone: +263-242-701179/80/82
Address: Zimnat House
86 Nelson Mandela Avenue
Harare