Our Promise Under IPEC’s New Market Conduct Framework
When you choose an insurer, you want straight answers, fair treatment, and peace of mind. That’s exactly what Zimbabwe’s Insurance and Pensions Commission (IPEC) aims to deliver through its new Market Conduct Framework—and what you can expect every time you work with Zimnat.
1. Fair Treatment From Quote to Claim
The Framework puts customer fairness first. Whether you’re getting a life policy, motor cover, or funeral plan, you’ll receive service that puts your interests ahead of ours—no fine-print surprises.
2. Plain-Language Insurance Advice
Searches like “easy-to-understand insurance in Zimbabwe” lead to us for a reason. We explain premiums, benefits, and exclusions in clear, everyday language, so you know exactly what you’re buying.
3. Fast, Transparent Claims
Typing “quick insurance claims Zimbabwe”? You’ll find that the Framework demands—and we deliver—speedy, transparent claims handling. We tell you what documents we need, how long it will take, and keep you updated at every step.
4. Hassle-Free Feedback Channels
Need to ask a question or lodge a complaint? Call us toll-free on 321, WhatsApp: 0772175991, email: customercare@zimnat.co.zw, or our self-service portal—whichever suits you. The Framework requires easy access to redress, and we make sure you get it.
5. Rock-Solid Data Security
“Is Zimnat secure?” Absolutely. Your personal information is protected by industry-grade encryption and strict internal controls, fully aligned with the Framework’s privacy and cybersecurity rules.
6. Insurance Education & Tools
From premium calculators to explainer videos, we provide free resources that help you make informed insurance decisions—boosting your financial confidence and protecting what matters most.
Why This Matters
The IPEC Market Conduct Framework sets the bar for trustworthy, customer-centric insurance in Zimbabwe. Download the full document below and use it as your checklist. If your experience ever falls short, let us know—your feedback keeps us improving.
Download: Market Conduct Framework for Insurance and Pensions Industry
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Zimnat General Insurance Shareholder Guarantee
This document serves as notice of the shareholder guarantee by Masawara Holdings Mauritius Limited on behalf of Zimnat Lion Insurance Company Limited T/a Zimnat General Insurance. Click on the link below to access the document.......
Shareholder Guarantee - for ZGI
