Zimnat Joins Fight Against Cholera
The Zimnat Group, joined the fight against the Cholera outbreak that broke out in Zimbabwe in September 2018. In an effort to make life better, Zimnat has been donating 20k litres of water every day at Budiriro 5D Current Shopping Centre in Harare. Below is a video from the initiative.
Customer Service Week 2018
The month of October is known as a month for celebrating customers internationally, with corporates devoting their efforts to recognising and honouring customers as well as the people who serve and support customers on a daily basis. This year, the celebrations were themed ‘Excellence Happens Here’ and Zimnat also participated in these celebrations in a very exciting way across all branches.
Celebrations at Zimnat started off on Monday the 1st of October with a theme set for each day of the week. Monday was a day for serving customers with a Positive Attitude, Tuesday was for ‘Speed’, Wednesday for ‘Taking action, Thursday was for ‘Listening to Customers’ Needs’ and finally Friday was dedicated to being a ‘Product Expert.’
Tuesday was the main celebrations day and Zimnat committed the day to celebrating the brand through wearing Zimnat branded wear and badges committing themselves to being a Customer Service Specialist.
Various activities were lined up for staff members and customers who visited the Zimnat branches. All new customers who signed up during the week walked away with a branded gift, those who submitted referrals also walked away with a branded gift and customers also had an opportunity to have pictures taken together with the Zimnat staff.
The week ended with the customer care team going through a teambuilding event held at Tree of Life in Ruwa on Saturday 6 October 2018.
Zimnat Exhibits At Harare Agricultural Show For The 1st Time; Wins Award
In August this year, Zimnat exhibited at the Harare Agricultural Show for the 1st time in years. The show which ran under the theme ‘Field to Industry: Produce, Connect, Develop, recorded a total of 575 exhibitors with 174 being new exhibitors. Zimnat was awarded ‘Best 1st time Commercial Exhibitor in any Sector.’
An innovative stand was set and manned by Zimnat staff members from the various divisions; Zimnat Life Assurance, Zimnat General Insurance, Zimnat Microfinance and Funeral Services Group.

The ambience and services offered at the stand was similar to any of the Zimnat branches with customers able to make general enquiries, sign up for an insurance policy or alter an existing policy the same way as they could at any Zimnat branch.
Various activations were run at the stand during the week which included sign up and win, refer and win, pop a balloon and win and daily quiz competitions which saw a number of visitor visiting the stand.
Zimnat Exhibits At Kwekwe Exhibition 2018, Wins Another Award
Zimnat took its exhibition journey to the Midlands on the 27th of September 2018 where the Kwekwe expo was being held from the 27th to the 29th of September 2018, under the theme ‘Consolidating our Local Economic Development.’ Masawara Pvt Ltd, CEO, Mr Shingai Mutasa was the Guest of Honour for the expo.
The same set up as at the Harare Agricultural Show characterised the Zimnat stand at the expo, and the team was awarded 2nd prize for ‘Best Insurance Services Exhibition’

The expo, organised by Kwekwe Publicity Association is an annual event held at the National Mining Museum whose main objective is to display the City of Kwekwe’s strengths and opportunities in industry, mining, agriculture, arts and to showcase the Kwekwe way of life.
Apart from the exhibition, the Zimnat Team had the opportunity to interact and showcase products and services to the Kwekwe Business community at a business conference held on the 28th of September 2018 and sponsored by Zimnat.
Mine Entra Exhibition 2018
This year’s edition of Mine Entra was held in Bulawayo at the Trade Fair grounds from the 10th to the 12th of October 2018. Zimnat participated in the exhibitions with the Bulawayo branch team in attendance. The exhibition themed ‘Mineral Beneficiation: Catalyst for Economic Growth’ attracted more than 150 exhibitors from the mining, engineering, transport and construction. The 2018 edition was the 23rd edition of Mine Entra. Below are pictures of the Zimnat Team at the exhibition.

Zimnat Asset Management Customises Investment Management
Zimnat Asset Management (ZAM) provides carefully constructed, individually customised and separately managed accounts. These discretionary and non-discretionary portfolios allow clients to define their own parameters for returns and liquidity based on their risk tolerance, cash flow needs and investment horizon.
A research team holds detailed discussions with prospective clients to establish the desired investment objective, performance benchmark and expected risk/return characteristics, among other requirements.
Critical elements of our separately managed accounts include:
- Risk management: robust analysis of cash flows, debt and corporate governance of the companies underlying the bonds, equities and private equity we invest in.
- Strong structure, thorough set-up and documentation process.
- Adaptability to changing inflation rates and interest rates that are characteristic of the local economic environment given the changing policies.
Our strategy is designed to deliver consistent returns, preserve the principal investment and provide liquidity. This is achieved in the following way:
- The research team regularly meets to discuss the fundamental outlook of the economy, focusing on factors such as Gross Domestic Product (GDP) growth, unemployment and interest rates. Data from a range of internal and external economic sources are compiled and debated by the team and a consensus on them is established. This is then translated into investment strategies, which guide portfolio decisions.
- Periodic reviews of the portfolio and investment guidelines ensure that the portfolio remains relevant for the client’s investment objectives.
- Scenario analysis is used to evaluate portfolio performance in different environments to help determine optimal portfolio positioning across different investment sectors.
- Investment classes include government bonds, corporate bonds, listed equities and private equity.
ZAM provides an integrated approach to client servicing for separately managed accounts. Each client has access to a client service team consisting of the client advisor, who also acts as the portfolio manager, the risk and compliance officer and a client account manager.
The client advisor serves as the key point of contact for the client and manages the overall client relationship. He/she provides strategic advice reflecting an industry perspective and presents insights on investment allocation.
The client advisor is supported by a team of research analysts who continuously assess the economic environment and the portfolio’s performance in line with the market outlook.
The client account manager sets up the client’s account on ZAM’s accounting and client information systems. He/she also responds to day-to-day queries regarding deposits, withdrawals, current account balances and updated statements.
The risk and compliance officer handles all contractual, legal and regulatory issues.
A crucial component in the risk management of separately managed accounts is the role of the custodian. A custodian works alongside the asset manager and is tasked with the settlement, safekeeping and reporting of all investments made.
Managed funds are especially valuable for large investors who have the goal but not the ability or resources to expertly manage their risks and returns.
By Tatenda Makoni
Pinktober: Breast Cancer Awareness Month
Taking place annually throughout the month of October, Breast Cancer Awareness Month aims to raise awareness about the disease and raise funds for research into its cause, prevention, diagnosis, treatment and cure.
While the general public are often aware of the conditions much more action needs to be taken to support the public in reducing their risks and support early detection and treatment.
About breast cancer
Breast cancer is the second most common cancer globally, accounting for 1.7 million new diagnoses in 2012, a 20% increase in 2008 figures. Of even greater concern is that breast cancer has become the leading cause of mortality amongst women globally. While breast cancer incidence is higher in high-income countries (HICs) we have seen the fastest rise in low- and middle-income countries (LMICs) where survival rates are the lowest.
Yet we have the tools to take action to dramatically reduce breast cancer risks, and as a result the International Agency for Research on Cancer (IARC) amongst others has called for urgent global action to tackle this rapidly rising burden.
Symptoms
Many of the symptoms of breast cancer are invisible and not noticeable without a professional screening like a mammogram or ultrasound. But some symptoms can be caught early just by looking out for certain changes in your breasts and being proactive about your breast health.
The most common symptom of breast cancer is a new lump or mass. A painless, hard mass that has irregular edges is more likely to be cancer, but breast cancers can be tender, soft, or rounded. They can even be painful. For this reason, it is important to have any new breast mass, lump, or breast change checked by a health care professional experienced in diagnosing breast diseases.
Other possible symptoms of breast cancer include:
- Swelling of all or part of a breast (even if no distinct lump is felt)
- Skin irritation or dimpling (sometimes looking like an orange peel)
- Breast or nipple pain
- Nipple retraction (turning inward)
- Redness, scaliness, or thickening of the nipple or breast skin
- Nipple discharge (other than breast milk)
How often should I check my breasts?
It doesn’t matter when you check your breasts, as long as you check them regularly. This could be every month, or every couple of months. You could check while you’re in the bath or shower, after the gym or before bed.
When you get to know your breasts, you might notice they change with age, or at different times of the month. For example, your breasts might feel tender and lumpy around the time of your period. You may also experience normal changes during pregnancy, when your breasts may get bigger and feel tender or sore.
Choosing The Right Motor Vehicle Insurance
With so many insurance companies offering different types of vehicle insurance, buying a car insurance policy for the first time can be an overwhelming experience. You need to choose the best policy to cover your vehicle in the event of an incident.
What we should clearly point out is that as the insurance coverage increases, the premium will also increase. Hence, you should customise the insurance plan to include only the extensions that you need and forego unwanted features.
There are basically five types of cover you can choose from. We will start with the minimum cover.
1. Road Traffic Act (RTA) Cover
This is the most common and basic type of motor insurance. It is the minimum vehicle insurance required under the Road Traffic Act (Chapter 13.11). It is commonly known as RTA Cover (meaning Road Traffic Act Cover).
Third party insurance is compulsory in Zimbabwe. You need it to obtain a vehicle licence from the Zimbabwe National Roads Administration (Zinara). This policy covers liability to a third party who has suffered bodily injury, death or property damage through your fault.
Most vehicle owners obtain RTA Cover simply for licensing purposes but it is a statutory cover that protects other parties and can be claimed against. An insurer is expected to honour such a claim if all is in order.
Cover limits are gazetted at $3 000 for third party bodily injury and $2 000 for third party property damage. It is illegal for any insurance company to sell this cover without actually providing for payment up to those limits.
Some touts have been providing cover notes on which it is written that the cover note is only for licensing purposes and cannot be claimed against. Such cover notes do not constitute valid cover. No legitimate insurance company would issue such a cover note.
2. Third Party Cover
Third party cover is similar to RTA Cover but has increased policy limits. It covers only the amount for which you are legally liable to a third party if your vehicle is involved in an accident. If you crash into another car or someone else’s property, the insurance company will pay for the damage to the other car or property. The policy does not cover damage to your own car.
The standard limit for accidental injury to or death of third parties, whether they are pedestrians or passengers, is $10 000. The limit for accidental damage to a third party’s moveable or immovable property is also $10 000.
A vehicle owner can opt to increase this limit at an extra premium to be determined by the insurer.
When you are involved in an accident which it is concluded was your fault or due to your negligence, the third party liability cover will meet the third party costs up to the specified limits.
The policy covers the cost of the repair or replacement of the third party’s damaged property. It also covers the medical bills of the third party due to hospitalisation or medical treatment.

3. Full Third Party, Fire and Theft Cover
This is an extension of third party insurance. It provides the following additional cover: loss of or damage to the insured vehicle due to fire, theft of the vehicle and/or accessories, and damage to the vehicle due to attempted theft.
Third party liability cover is the same as with ordinary Third Party Cover but the vehicle owner can increase these limits at an additional premium.
Accidental damage to your own vehicle is excluded with this policy as cover for the insured vehicle is restricted to fire and theft only.
However, we would urge you to go beyond just price and decide whether a Third Party, Fire and Theft policy provides enough cover for you.
If you have an expensive car then it may be better to obtain Comprehensive Cover. If you have an inexpensive car, Third Party Fire and Theft might be enough cover for you.
4. Comprehensive Cover
Comprehensive insurance covers you for damage caused to other drivers, road users or property and, importantly, to your own car.
Making a claim for the repair of damage to your own car and making a claim for an accident that was your fault are the two biggest advantages of a comprehensive policy.
Motor vehicle comprehensive insurance is sometimes referred to as Full Cover, as it covers all accidental loss or damage to the insured motor vehicle, as well as passenger risks and third party liability. It includes all the cover provided under a third party policy but in addition provides cover for accidental loss of or damage to the insured vehicle.
A summary of the cover provided under Motor Comprehensive is as follows;
- Motor Own Damage Cover – This is cover for the insured motor vehicle against accidental loss or damage up to the market value or sum insured of the vehicle, whichever is the lesser. Accidental loss or damage cover includes cover for theft, attempted theft, accidental impact, flooding, storm damage and collision.
Major exclusions include self -inflicted damage and mechanical and electrical damage to the vehicle.
- Third Party Property Damage limit of $10 000 per accident. The cover can be optionally increased subject to payment of an additional premium.
- Third Party Bodily Injury and/or Death – This covers death or injury of pedestrians or other road users, excluding passengers, up to a limit of $20 000 per accident for private cars and up to $30 000 per accident for public passenger vehicles.
- Passenger Liability – This covers passenger liability for non-public service vehicles up to a limit of $2 000 per passenger and $10 000 altogether in any one accident. The cover is for medical expenses and a death benefit up to the given limits. Passenger Liability for public service vehicles (buses, commuter omnibuses and taxis) is sold separately through passenger liability discs at a price of $15 per passenger for a period of a year.
Motor Comprehensive has the following possible extensions:
- Extension of territorial limits to Southern African Development Community (SADC) countries, excluding Angola, Democratic Republic of the Congo (DRC) and Burundi.
In terms of this extension, accidents in SADC countries are covered, excluding the exceptions, for a maximum period of 180 days during any one period of insurance and 90 days during any one visit.
- Free towing services up to reasonable costs to the nearest garage and optional Roadside Assistance Services for an additional $40 annual premium (depending on the scheme selected).
- Medical Expenses cover of $1 000.
- Legal fees extension up to a limit of $1 000.
- Free vehicle valuations for insurance purposes for clients on business acquisition and renewals.
Additional extensions are offered by Zimnat such as hospital cashback extension, funeral rider cover and excess buy-back (where you will not contribute on excesses in the event of an incident).
5. Laid Up Cover
It is just as important, no matter what its value, for your vehicle to be properly insured even if for any reason it is not on the road, including when it is off the road for repair or restoration. We call this a Laid Up – Accidental Damage, Fire and Theft Policy. It is ideal for owners who have declared their vehicle for a licensing exemption due to its being off the road.
We understand that there is an array of reasons why you may want to keep your vehicle off the road, whilst also keeping it properly insured. Cover arranged by Zimnat Insurance will protect your vehicle, its parts and accessories whilst it is laid up.
So, if a toolbox falling from a shelf bashes your bonnet or if you find that your engine bay has become a retreat for rodents, a Laid Up Policy arranged by Zimnat Insurance will offer you peace of mind in even the most unanticipated situation.
Any vehicle, new or old, can qualify for Laid Up Cover as long as it is garaged, parked in your drive or stored in a secure building.
The cover includes cover for accidental damage and for fire and theft. Premiums reflect the fact that you are not driving.
Conclusion
If your current car insurance policy only covers third party damage, there is every reason to consider upgrading it. By choosing the comprehensive cover, you will obtain the highest level of compensation from the insurance company.
If your vehicle’s windshield is damaged due to an accident, it can be replaced with the compensation paid by the insurance company.
Included in the cover is damage to the car due to the entry of flood waters into the engine and other parts of the vehicle, damage to the car and accessories due to fire, damage due to natural disasters such as a windstorm or earthquake, damage to the vehicle caused by hitting an animal, damage due to a strike, vandalism or riots and damage incurred by a third-party as a result of an accident for which you are to blame..
Comprehensive auto insurance offers maximum coverage. However, there are certain exclusions. You should be aware of these exclusions so that there will not be any unpleasant surprises when you submit a claim.
These exclusions are damage attributable to normal wear and tear or the aging of the vehicle, a breakdown of electrical or mechanical parts, damage to tyres and tubes, damage to the vehicle while being driven by an unlicensed driver or a person under the influence of drugs or alcohol and damage due to war or a nuclear attack.
Car owners should be wise enough to choose the best car insurance coverage options to minimise the risk and maximise the benefits.
While the mandatory minimum liability insurance is the cheapest option, it will not cover the policyholder’s interests. Factors to be taken into consideration in selecting a motor insurance policy include the make and model of the car, frequency of usage and location. By comparing and analysing various kinds of coverage, you can settle for the car insurance policy that suits you best.
For more details send an email to customercare@zimnat.co.zw or call us on +263 242 707 582/3/5/6
By Johnson Chiutanyi
Zimnat Customer Service Week 2018
What is Customer Service Week?
Customer Service Week (CSW) is an international event celebrated world-wide (Zimbabwe included) every year during the first full week of October. The event is devoted to recognizing the importance of customer service and honouring people who serve and support customers with the highest degree of care and professionalism. It is also an event where corporates take the opportunity to appreciate their existing customers. This year’s theme is "Excellence Happens Here." It will run from the 2nd – 5th of October 2018.
Who celebrates Customer Service Week?
Each year, thousands of companies in Zimbabwe and around the world celebrate Customer Service Week. They represent leading financial institutions, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.
Why should you celebrate?
Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. It helps to raise companywide awareness of the importance of customer service, thank other departments for their support as well as to remind customers of our commitment to customer satisfaction.
Celebrating customer services week the Zimnat way
The Zimnat Group is driven by a vision to empower company and clients to reach their full potential and a purpose to Making Life Better for its customers.
In support of this vision and purpose, one of the key strategic thrusts for the group is Customer Experience i.e. always striving to wow the customer through delivering an exceptional customer experience.
Vacancy - Bancassurance Sales Executive
Zimnat Life Assurance is looking to fill in the position of Bancassurance Sales Executive in Chiredzi. The main roles and responsibilities will include:
- Solicits new business, cross-sells and up-sells Life and Short term products to the bank's customer base
- Establishes, maintains and grows relationships with bank partner
- Establishes, maintains and grows relationships with prospective and existing clientele
- Performs customer service and business conservation activities
- Handles activity reporting, planning and administration
- Conducts market analysis activities, which include activities such as branch/client profiling and survey on competitor products
- Attends weekly meeting with Business Managers and Regional Manager and branch monthly meetings for production updates and marketing campaigns
- Perform other tasks as may be required by immediate superior
Preferred educational; experience; skills and competencies:
- Candidate must possess at least a Diploma in Insurance/Marketing, Bachelor's Degree an added advantage
- At least 1 year(s) of working experience, preferably in Insurance and/or Banking sales-oriented industry
- Excellent communication and interaction skills; one who can easily interact with Branch Staff
- Relationship builder both with colleagues and customers; team-oriented
- Positive attitude and actively contributes to achieving team results.
- Must be results driven and goal oriented.
Interested candidates, please send application letters together with detailed CV's, clearly stating position applied for in the subject field not later than February 15; 2019 to: individuallifevacancies@gmail.com











